This is the age of the bot. They’re becoming increasingly important in every industry and every business unit, from customer service to accounting and human resources. What exactly is a bot? In...
How Does Digital Automation Improve the Customer Experience?
If you were a movie buff back in the 1990s, there’s a good chance you remember MovieFone. MovieFone was a simple phone service where you’d call in, enter your zip code, and hear a list of all the...
Using Digital Automation to Improve Employee Satisfaction
In the age of the Great Resignation, keeping your employees happy is essential. With 44% of American workers actively seeking other job opportunities, companies have to work harder than ever to...
3 Steps to Get Employees Invested in Automation
When we encounter something unfamiliar, many of us respond with caution. Consider the first time you booted up a computer. You felt excited, but also uncertain. What new worlds would this...